Privacy & Cookie Policy

  1. General

This Privacy & Cookie Policy describes how we will handle your personal data.

We take the protection of your personal data seriously and comply with applicable laws including the General Data Protection Regulation (GDPR).

  1. Who processes your personal data?

BVBA Vlecad with registered office in Sint-Jansberg 39, 3680 Maaseik, registered in the CBE under number BE 0430.798.972 (hereinafter ‘Vlecad’ and ‘We’) is responsible for the processing of your personal data on the website (afterwards ‘the Website’).

  1. What personal data do we process?

We collect certain personal information from the users of our Website and from persons who register for the services or products we provide. These include in particular:

We process your surname, first name and contact details (e-mail, telephone, address, possible additional delivery address, payment details, IP address, etc.) .This information is not processed by us on our own initiative, but because you communicate it to us for processing, for example at the time of registration on our website or when placing an order.

Other data may also be processed if you explicitly inform us of this (such as gender, interests, etc.).

The communication of this data to us constitutes consent to the processing of this data for the purposes of this Privacy and Cookie Policy.

In addition, certain information is collected via cookies. See below for more information about our use of cookies.

  1. Legal basis for processing your personal data

By providing us with your personal data (for example when registering on the Website or placing an order), and accepting this Privacy and Cookie policy, you consent to the processing of your personal data.

In addition to your consent, the need to be able to offer you the contractually agreed services or goods applies an additional legal basis for the processing of your personal data (i.e. the execution of the agreement between you and us is also a legal basis).


  1. For what purpose do we process your personal data?

5.1. General purposes

Reasons for us to process your personal data include:

  • To provide you the service or products as offered through our Website;
  • To answer questions from our users;
  • To provide information, display offers and advertisements, and send e-mails and newsletters that may interest you (including information regarding new goods or services or new functionalities or details of our goods or services);
  • To engage in analytical research to optimise our Website (on a technical and content level);
  • To manage the technical administration of the Website;
  • Based on anonymous data, to compile statistics or conduct research regarding the number of visits to the pages of our Website, mapping preferences, interests and surfing behaviour (for more information regarding anonymous data, see below regarding cookies).

Your personal data will be kept strictly confidential and will not be disclosed to third parties or used for direct marketing, unless we have obtained your explicit prior consent (‘opt-in’), as expressly stated for the purposes of this Privacy and cookie policy (including newsletters, mailings and advertisements). This consent may be withdrawn at any time without justification and free of charge by sending an e-mail to

However, we do have the right to share your data with the company that manages our website, in order to ensure the optimal functioning of our website and to solve any technical problems related to our website. We have obtained contractual guarantees from this company that they will treat your data in a strictly confidential manner and that they will not pass on your data to third parties.

Reporting of anonymised data to third parties is allowed.

We have the right to disclose your data to the competent judicial or police services in the event of (suspected) serious violations of the law. We may also do so to protect or safeguard our rights or those of third parties or to safeguard the security of users of the Website or the Website.

  1. For how long will we process your personal data?

All personal data is kept for the period necessary for us to provide the service.

This Privacy Policy remains valid between you and us until one of the parties cancels the contractual relationship in writing (cancellation is possible by email). The processing of your personal data remains valid until the termination of the contractual relationship between you and us. Upon termination of the contractual relationship, we will automatically delete your personal data. We reserve the right to retain this data for a period of six months after termination, if necessary, in order to give you the opportunity to recover this data if you wish to withdraw from the contract or transfer your data to another contract.



  1. Right of access, rectification and opposition

You have the right to access your personal data free of charge at any time. This can be done by sending an e-mail to

You also have the right to correct or modify your personal data if they are incorrect, incomplete or irrelevant, by sending an email to requesting access or correction of data we ask you to always attach a copy of your identity card so that we can verify your identity before we communicate this information. You also have the right to transfer your personal data to another data controller.

You have the right to object to the processing of your personal data. This can be done by sending an e-mail to (also with a copy of your identity card). However, you may not oppose the processing of your personal data if this is necessary for the performance of the contractual obligations.

You are entirely free not to disclose your personal data to us. Certain services may then be refused.

You are always responsible for the accuracy of the data you provide us with.

  1. Complaints

If you have any questions, comments or complaints about the processing of your personal data, you may communicate them either directly to us (by email: or via the contact details on our Website or via the mailing address mentioned at the top of this Privacy and Cookies policy), or to the Data Protection Authority (this is the former ‘Privacy Commission’: or via the contact details on its website).

  1. Data leaks

If you notice or suspect that a data leak has occurred, please contact us as soon as possible (by email: or via the contact details on our Website or via the mailing address listed at the top of this Privacy and Cookie Policy), either with the Data Protection Authority ( or via the contact details on its website).

  1. Safety

We take the security of your personal data seriously and have taken technical and organisational measures to protect your personal data.

However, we are not liable for any direct or indirect damage resulting from your erroneous or unlawful use of personal data. Any careless or unlawful use of this data by the user or by a third party (unless caused by our fault) is beyond our responsibility and liability. In the event of loss, theft or unlawful use of your login details, passwords or personal data, you must inform us as soon as possible.

Our Website contains links to other websites that we do not control and to which this Privacy & Cookie Policy does not apply. We are not responsible for the content of these websites.




  1. Information regarding cookies

11.1. Information about our use of Cookies

Cookies are small text or number files that are placed on the hard drive of a website visitor’s computer. Cookies contain information such as, for example, the language preference of the visitor, which ensures that he or she does not have to re-enter that information when he or she next visits the same website. Some cookies ensure that a website is displayed graphically correct, other cookies ensure that a website application works correctly, etc.

Our Website uses cookies and similar technologies to distinguish your usage preferences from those of other users. This helps us to provide you with a better user experience and allows us to optimise our Website.

Cookies and similar technologies do not allow us to systematically collect data that can identify the users of our Website. They help us improve the operation of our Website, better respond to the interests of our users, and measure the effectiveness of the content of our Website.

11.2. Permission

In order to make optimal use of our Website, you must accept the cookies. You can do so via the browser settings, or by explicitly accepting our ‘Privacy and cookie policy’ when you register or when you visit our Website. For certain cookies, this can also be done by continuing to browse our Website after you have seen a ‘cookie warning’ when you first visit the Website. If you do not want a website to place cookies on your computer, you can configure your browser accordingly.

11.3. Changing your browser settings

You can disable or block cookies via your web browser.

Below you will find how to do this in the most common web browsers:

  • Chrome:
  • Firefox:
  • Safari:
  • Internet Explorer:

Please note that if you disable cookies, certain graphics may not appear correctly or you may not be able to visit (certain parts of) our Website correctly.

11.4. Which cookies do we use on the Website?

On our Website, we may use different types of cookies, including: cookies that store your preferred language; security cookies; cookies that store your registration or login information; cookies that store certain preferences (e.g. to receive newsletters, region localisation, etc.); cookies that store certain interests; cookies used for statistical research to optimise the form, content or structure of the Website or for analysing the browsing or origin of visitors, always based on anonymous data (e.g. Google Analytics cookies); tracking cookies that enable us or partners to send suggestions of offers and benefits to users via newsletters, banners, other advertisements, etc. (advertising profiling) based on anonymous data; etc.

Below you will find a list of cookies we use on our Website and a link to their privacy policy.

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